Refund & Return Policy

We accept refunds and exchanges under the following conditions:

Our refund and return policy is valid for 30 days after shipment. Requests for a refund or exchange outside of this timeframe are not accepted. Refunds and exchanges are only available on unused items in original packaging and in re-sellable condition. Note that vouchers and coupons are not redeemable.

Exchanges

To be eligible for an exchange on an item, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
In order to exchange your goods please email us at: This email address is being protected from spambots. You need JavaScript enabled to view it., with your name, street address, phone number and date of purchase. Please include proof of purchase (receipt) and the reason for your request for an exchange.

Refunds

We only refund items if they are defective or if you if you have an allergic reaction.

Instructions for returns
In order to apply for a refund for your goods please email us at: This email address is being protected from spambots. You need JavaScript enabled to view it., with your name, street address, phone number and date of purchase. Please include proof of purchase (receipt) and the reason for your request for a refund.

Packing a Return

Please ensure goods for exchange or refund are well packed as goods damaged in transit cannot be replaced. Once your goods are received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund or exchange.
Our customer service team will respond to your request within 48 hours, and provide further instructions. If you are approved, your refund will be transfered to your nominated bank account by EFT.

Late or missing refunds

Please allow up to 10 days for refunds and exchanges to be processed. If you haven’t received a refund or your exchanged goods have not arrived after this time please contact us.

We do not issue Reply Paid satchels. To be elligle for a refund or exchange for any of the above criteria, you will need to return your product either in the box it was sent in, or another suitable shipping box. Please ensure you pack the goods securely and carefully to avoid damage. Flammable goods (alcohol-based perfumes) must travel by road via Australia Post and must include a red "Road Transport Only" sticker. Please request one at any Australia Post counter.

If your return is for goods for exchange for change of mind, you will be required to pay for return shipping costs. Shipping costs are non-refundable except where goods are faulty or defective.

Please mail your product to:

Laforet Fragrances

Unit 2/26 Collinson Way

Leeming, WA, 6149

Australia.

You may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.